FAQs
Questions, answered clearly.
Straightforward guidance about the Clear + Hydrate Duo, individual products, sensitive skin, safety, orders and reordering.
Shop the Clear + Hydrate Duo
Non-comedogenic
Vegan
Cruelty-free
Choose a topic below.
Choose a topic below.
Routine and products
Product, routine and order answers
What is included in the Clear + Hydrate Duo?
The Clear + Hydrate Duo combines a salicylic acid toner and an oil-free moisturizer in one starter routine.
Follow the Clear + Hydrate Routine Map Can I use the Duo if my skin is sensitive or reactive?
Patch test first, introduce the toner gradually and follow its approved directions. Very reactive or allergy-prone customers should seek appropriate professional guidance.
Review the complete ingredients Sensitivity and safety
Important suitability guidance.
Ask your clinician before using the salicylic acid toner while pregnant or breastfeeding.
The Duo is cosmetic skincare support, not a substitute for medical care or an acne cure.
Speak with a clinician about severe, cystic or painful acne.
Orders and reordering
Orders and reordering
What are the shipping and return terms?
AcneologyHQ™ offers a free-shipping threshold and returns for unopened products.
See shipping and unopened-product return terms How do I reorder without subscribing?
Use the available Shopify customer-account, order-history or email reorder route.
Access your account and reorder options Clear + Hydrate Duo
Ready for one clear starting point?
Start with the Clear + Hydrate Duo, or ask AcneologyHQ™ if a product or order question remains.
